Business communications since 2009
Telco Concepts
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(02) 8709 8999 Pay a bill Get in touch

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Pay a bill
Call (02) 8709 8999Get in touch

The right fix,
not the
biggest bill.

We find what’s actually wrong and recommend what solves it, then keep up with what’s new, so your phones and internet grow with your business.

Get in touch Call (02) 8709 8999

Based in Sydney since 2009, with our own technicians and trusted partner technicians across NSW, VIC, QLD, SA and WA.

What phone system do you use?

Let’s find the right fix.

Choose your system. We’ll show you how we can help.

Ask about your phone system

Free initial phone discussion. Support hours and charges.

Businesses like yours rely on us

Pick your industry to see who we look after and what we usually set up.

Hospitality

  • The Grounds Cafe and events venue
  • Chat Thai Restaurants
  • Monkey King Thai Restaurants
  • Do Dee Paidang Restaurants

Services for this industry

Use these service examples to plan what your business needs.

  • Phones that ring the next available person, then divert to a mobile
  • NBN with mobile backup internet (4G/5G) for EFTPOS and online orders
  • Guest Wi-Fi kept separate from POS and the back office
  • Cabling and building connection work (MDF jumpering) for new fit-outs
Talk to us about your setup

Fitness

  • Plus Fitness 24/7 gyms

Services for this industry

Use these service examples to plan what your business needs.

  • Internet orders and building connection work planned for new clubs
  • Mobile backup internet (4G/5G) for payments, check-in and door access
  • One provider and one point of contact across every club
  • Member Wi-Fi kept separate from club systems
Talk to us about your setup

Industry and logistics

  • Blum Australia Furniture fittings
  • Phoenix Transport Transport
  • BRS Infrastructure certification
  • Precise Fire Fire safety services
  • Visioni Site surveillance

Services for this industry

Use these service examples to plan what your business needs.

  • Networks linking head office, depots and sites
  • Mobile plans for teams, with shared-data options and SIMs for routers that connect sites and vehicles to mobile internet
  • Warehouse Wi-Fi and data cabling
  • On-site technicians where you have no IT staff
Talk to us about your setup

Offices and professional services

  • CS Advisory Business advisory
  • Chic Management Talent management
  • SDA NSW Union

Services for this industry

Use these service examples to plan what your business needs.

  • Cloud phone systems or Microsoft Teams Calling, keeping your existing numbers
  • Help with computers and Microsoft 365
  • Business NBN or fibre with a static IP
  • Call recording and reports
Talk to us about your setup

Examples from our work

Connecting a business across several locations

Better internet speeds, improved network stability and clearer visibility of the network.

Read the anonymous example

Keeping working phones while upgrading the connection

Lower running costs, with existing equipment and phone numbers retained.

Read the anonymous example

What we look after

One team for the phones, the lines behind them, the network they run on and the people who use them.

Business phone systems

Set up phones for your team, keep your numbers when you move, or get help with the system you already have. We supply, set up and support cloud phone systems and systems installed at your premises.

Explore Business phones

Business internet

Find internet that suits your premises and the way you work. Choose from NBN, dedicated fibre and mobile broadband, with backup options and a managed fixed-IP service for selected devices.

Explore Business internet

Cabling, network and IT services

Improve Wi-Fi, connect your premises or get help with computers and networks. Venues can also discuss our hosted UniFi guest Wi-Fi portal. Our technicians and network engineers work in NSW, VIC, QLD, SA and WA, including on-site help for your IT team.

Explore Cabling & IT

Business mobile plans

Tell us how your team uses its mobiles and we will help you choose a plan. See our 4G and 5G plan names, or ask us about mobile broadband for your premises.

Explore Mobile plans

Moving office? Plan backwards from day one.

Setting up internet and moving phone numbers can take weeks. Choose your move date and services for an indicative schedule, then check the timing with our team.

Indicative timings only. These estimates are a guide, not confirmed lead times. Our team needs to check your address, services and installation needs before agreeing a schedule.

What do you need at the new site?
  1. New internet: allow about 4 weeks before the move. Order NBN or fibre for the new address.
  2. Keep our numbers: allow about 3 weeks before the move. Ask to move your existing phone numbers.
  3. Phone system: allow about 2 weeks before the move. Set up and send the phones.
  4. Data cabling: allow about 2 weeks before the move. Run cabling and connect it to the building's wiring.
  5. Wi-Fi: allow about 1 week before the move. Check the site and install Wi-Fi access points.

Use this indicative schedule as a starting point. Our team needs to confirm timing for your address and services.

Plan my move with you

How we work

We start by understanding what your business needs and explaining the options. If your head office needs someone on site, we can install equipment, run cabling and connect your NBN service to the building's wiring, keeping your team informed.

See cabling and IT services

  1. Understand the problem first

    Tell us what is not working and what you need, before we recommend equipment or a service.

  2. Options at different costs

    We explain the choices, costs and trade-offs, starting with the simplest option that would solve the problem. When a setup needs proving, we test the options in our lab before advising you.

  3. A clear recommendation

    We set out our recommendation and price in writing and agree the work with you before it starts.

  4. We deliver what we recommended

    We carry out the agreed work and support the setup afterwards.